Autel Home Level 2 EV Charger: In-Depth Review

Among the many Level 2 EV chargers on the market, the Autel Home Smart Electric Vehicle Charger stands out due to its combination of performance, smart features, robust design, and user-centric experience. In this review, we’ll dive deep into the key features, real-world performance, customer feedback, and ultimately evaluate whether this charger is worth your investment.

Key Features and Specifications

The Autel Home EV Charger has a feature set that competes with the best in the home charging market. Here’s a closer look at the hardware, software, and physical build.

Specifications Table

Feature	Details
Brand	Autel
Product Type	Level 2 EV Charger (MaxiCharger AC Home)
Maximum Current	Up to 50 Amps (12kW)
Input Voltage	240 Volts AC
Cable Length	25 feet
Connectivity	Bluetooth, Wi-Fi, Ethernet
Weather Protection	NEMA Type 4 (Indoor/Outdoor, Water Resistant)
Mounting	Wall Mount
Certifications	CSA Certified; Eligible for Federal Rebates
Color	Dark Gray
Mobile App	Autel Charge App
Smart Features	Remote control, scheduling, OTA updates, OCPP 1.6J
Warranty	3 Years
Operating Temperature	As low as -40℃
Installation	Requires a licensed electrician

Hardware & Build Quality

From a physical standpoint, the Autel charger features a sleek, dark gray housing with a modern design that complements both residential garages and outdoor installations. The 25-foot cable is not only long but also rated for flexibility even in frigid temperatures. The unit is NEMA Type 4 rated, meaning it’s dust-tight and resistant to rain, snow, and sleet—ideal for unpredictable weather.

Inside the device, protections like overcurrent, overvoltage, and over-temperature safeguards ensure safe operation. Its fire-resistant materials and robust build quality give confidence in long-term durability.

Performance

High-Speed Charging

The core functionality of any EV charger is, of course, how fast and reliably it can charge your vehicle. The Autel charger supports up to 50 amps, translating to about 12 kW of power delivery. This capability allows it to add approximately 37 miles per hour of charging time for compatible EVs, significantly reducing wait time compared to typical Level 1 options.

For example:

Vehicle Type	Charging Speed with Autel (Approx.)
Tesla Model Y (Long Range)	~35–37 miles/hour
Nissan Leaf (62 kWh)	~28–30 miles/hour
Ford Mustang Mach-E	~30–33 miles/hour

This performance makes it ideal for overnight or even short-time top-ups during the day, especially for multi-vehicle households or EVs with larger battery capacities.

Smart Charging with the Autel Charge App

The Autel Charge App enhances the experience significantly. Through Bluetooth and Wi-Fi, users can monitor the charging session, schedule times (useful for off-peak electricity rates), and even set maximum current levels based on circuit capacity.

The app also receives Over-The-Air (OTA) updates, meaning improvements and bug fixes can be pushed automatically without user intervention. It even allows you to track energy consumption and calculate costs, which is a rare feature among competitors at this price point.

Installation-wise, most customers report a seamless experience, especially when working with a certified electrician. Setup through the app is intuitive, and connectivity was generally stable via both Wi-Fi and Bluetooth.

Customer Feedback

Real-world customer insights provide valuable information about reliability, ease of use, and long-term performance.

What Customers Like

Customers have praised the Autel Home EV Charger for its reliable high-speed charging, noting that it delivers consistently around 28 to 37 miles per hour depending on the EV. The 25-foot cable was frequently mentioned as a standout feature, providing flexibility in driveway and garage setups.

Installation feedback was overwhelmingly positive, with users reporting that licensed electricians found the unit straightforward to install. Users also appreciated the app’s design and the ability to monitor charging sessions remotely. Several reviews mention it as a “great value for the money” considering its performance and feature set.

One user highlighted that the app’s ability to calculate charging costs was especially useful for tracking monthly electricity expenses associated with EV usage.

Reported Issues

Not all users had a flawless experience. Some noted that the charger stopped working after a few months, though such reports appear to be in the minority. In these cases, users sought support from Autel, with mixed reviews about customer service responsiveness.

The app experience, while generally praised, was also occasionally critiqued for delayed updates or difficulty connecting via Wi-Fi in homes with weaker signal strength in garages. A few users suggested using Ethernet connection for better reliability in these scenarios.

Pros and Cons

Pros

• Fast Charging: Up to 50A support, equivalent to adding up to 37 miles per hour.
• Smart App Control: Scheduling, usage tracking, OTA updates, and remote control via Wi-Fi/Bluetooth.
• Flexible Installation: Indoor/outdoor use with NEMA Type 4 rating and 25-foot cable.
• Durable in Extreme Climates: Operates down to -40℃.
• Good Value: Offers premium features at a competitive price.
• Rebate Eligibility: CSA certified and may qualify for federal/state EV incentives.
• Energy Monitoring: Tracks charging cost and energy use, helping households manage expenses.
• Modern Design: Sleek look suitable for a visible garage or home facade.

Cons

• Reliability Concerns: A few users report early failures or malfunctions after several months.
• App Connectivity Issues: Some instability with Wi-Fi or firmware update hiccups.

Final Verdict

The Autel Home Smart EV Charger is a strong contender in the Level 2 residential charger market, offering a compelling blend of performance, design, smart features, and weather resistance. Its ability to deliver up to 50 amps of power and add up to 37 miles per hour of charging puts it near the top of its class.

Moreover, the Autel Charge App adds substantial convenience, allowing users to monitor and schedule charging, optimize costs, and receive remote updates—all essential for modern EV ownership. The inclusion of a 25-foot cable and outdoor-rated construction further enhances its versatility for diverse installation environments.

The minor drawbacks—such as some isolated reliability concerns and occasional app glitches—are offset by the overall value and capability of the device. Autel’s long-standing reputation in automotive technology lends additional credibility, and the 3-year warranty provides reassurance.

Enjoyed this review of Autel Home Level 2 EV Charger? Then be sure to check out our other EV guides.

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• ChargePoint HomeFlex Level 2 EV Charger